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Enchanted Nails by Helen Duaso's Salon Policies....
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F A Q

HOW DO I BOOK?
Click BOOK ONLINE or visit the book online page to book your treatments or enhancements. There you will find our services.
You can read our descriptions and policy’s before booking. If you prefer to call me or send me an email or WhatsApp that’s fine too.
I will always get back to you asap as I may be with a client at that particular time. You can also reach out by our  CONTACT US.

*Please Note: A deposit is always required at the time of your booking.
This deposit will be deducted from your appointment.
Email will be sent out with your appointment booking.

WHATS OUR CANCELLATION POLICY?
Any booking made online or directly with me via phone, email, WhatsApp or messenger will require a deposit. 
 
Late arrivals​
In order to respect the time of both our clients and staff, we ask you to arrive on time for your appointment.
Clients arriving more than 15 minutes late will be imposed with a £10 fee and clients arriving more than 30 minutes late will forfeit
the original appointment and be rescheduled.
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Late cancellations
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.
Cancellations that break these rules will cause a £20 fee added to your next appointment.
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No-shows
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service.
Two or more missed appointments equal being fired from the salon.​​
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Service guarantee
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side.
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Right to refuse service
Our salon has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
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Children in Salon
Unfortunately children under the age go 16 are not allowed in the premises due to Health & Safety. Thank you for your understanding.
 
 

What can you expect at Enchanted by Helen Duaso?

My salon is a small, yet professional home based, you have a large parking space, your own WC and you will be greeted by Little Infinity. It’s a quiet and calm room in the centre of my home, where you will be offered a selection teas/coffees or refreshment. Just sit back and relax and Believe in the Magic….
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Thank you for your patience.

Helen Duaso.

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